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Microsoft investigates Teams, Outlook outages as thousands of users report disruptions

Jan 25 (Reuters) – Microsoft Corp ( MSFT.O ) said on Wednesday it was investigating a network problem affecting several services, including Teams and Outlook, with reports of outages saying the platforms were down for thousands of users globally .

Microsoft did not disclose the number of users affected by the outage, but data from outage tracking website Downdetector showed more than 3,900 incidents in India and over 900 in Japan. Reports of power outages also increased in Australia, the United Kingdom and the United Arab Emirates.

The Downdetector website tracks outages by aggregating status reports from sources, including user-submitted bugs on its platform.

“We have identified a potential network issue and are reviewing telemetry to determine next troubleshooting steps,” Microsoft said in a tweet.

Microsoft’s cloud unit Azure as well tweeted about the network issue, saying that a subset of users were experiencing issues with the platform.

During the outage, most users were unable to exchange messages, join calls, or use any features of the Teams application. Many users took to Twitter to share updates on the service disruption, with #MicrosoftTeams as a hashtag on the social media site.

Used by more than 280 million people globally, Microsoft Teams is an integral part of the daily operations of businesses and schools, which use the service to make calls, schedule meetings and organize their workflows.

Among the other affected services were Microsoft Exchange Online, SharePoint Online, OneDrive for Business, according to the company’s status page.

Reporting by Akriti Sharma in Bengaluru; Editing by Sherry Jacob-Phillips, Subhranshu Sahu and Louise Heavens

Our standards: Thomson Reuters Trust Principles.

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